We want to apologise for the technical difficulties you may have experienced when using our Company Reports. We’re pleased to confirm that these issues were resolved at 21:15 BST on 29 Jun 22.
We know that our customers work under tight deadlines and interruptions like this can be disruptive.
At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.
Kind Regards
The Creditsafe Team
Posted Jun 30, 2022 - 09:31 BST
Identified
Creditsafe has given us the following update:
Dear Customer,
We want to apologise for the technical difficulties you may be experiencing today when using our Company Reports. We have confirmed that 95% of Company Reports are being returned to customers,
Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.
Thank you for your patience.
Kind Regards
The Creditsafe Team
Posted Jun 29, 2022 - 09:53 BST
Investigating
Creditsafe have given us the following message:
Dear Customer,
We are sorry to inform you that our Company Reports are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.
We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.
We apologise sincerely for any inconvenience this has caused.
Kind Regards
The Creditsafe Team
Posted Jun 29, 2022 - 09:08 BST
This incident affected: Integration Hub (Creditsafe Company Data API).