Between 08:52 UTC and 12:42 UTC, all requests made to Experian ProveID through PassFort's reseller option errored with a message 'Charging Error: Insufficient credit'
Experian checks resumed processing normally from 12:42 UTC.
2020-10-26 08:52 - A misconfiguration within Experian's billing system marked PassFort's account as having exceeded its maximum contracted number of checks.
2020-10-26 09:09 - Our internal monitoring system identified an anomaly in the proportion of Experian checks encountering errors.
2020-10-26 10:59 - The issue was escalated to a P2 after customers contacted PassFort's support team.
2020-10-26 11:13 - PassFort identified the issue and contacted Experian's support desk and immediately escalated via our Account Manager
2020-10-26 11:29 - PassFort notified the incident on https://status.passfort.com.
2020-10-26 12:42 - Experian restored PassFort's ability to run checks.