Onfido - document data missing
Incident Report for Passfort
Resolved
This incident has been resolved.
Posted Oct 23, 2020 - 18:30 BST
Monitoring
PassFort has identified the cause of the issue where documents and selfies are missing from Onfido document verification checks.

Our engineering team has released a preliminary fix that prevents this from happening on further profiles.
Posted Oct 20, 2020 - 15:17 BST
Investigating
PassFort is experiencing an issue where documents and selfies are missing from Onfido document verification checks.

Our engineering team is currently working to identify the root cause.
Posted Oct 20, 2020 - 12:00 BST
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