Delay in processing applications

Incident Report for Passfort

Resolved

This incident has been resolved.

Posted Jun 09, 2021 - 14:29 BST

Monitoring

The fix that has been implemented is improving the delays. We are continuing to monitor the processing of the backlog.

Posted Jun 09, 2021 - 14:02 BST

Update

We have implemented a fix for this issue and are now waiting for the system to process backlog in our queues.

Posted Jun 09, 2021 - 13:23 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 09, 2021 - 12:50 BST

Investigating

We have identified delays in applications being processed, which we are actively investigating.

Applications will show as “Automating” and will complete once we resolve the issue.

We will post an update in 30 minutes.

Posted Jun 09, 2021 - 12:18 BST

This incident affected: PassFort Environments (🇪🇺 EU - identity.passfort.com).