Creditsafe have made us aware of a retrospective issue which has already been resolved. Please see below:
Took Place During: Apr 4, 2024 5:30 PM–6:10 PM BST Lasted 40 minutes This issue was opened retrospectively.
Dear Customer,
We are sorry to inform you that multiple Creditsafe websites and webservices experienced some technical difficulties today between approximately 17:30 and 18:10 BST. These difficulties would likely have resulted in slower response times or error messages when accessing our services. We’re pleased to confirm that these issues have now been resolved.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.
Kind Regards The Creditsafe Team
Postmortem: Our current understanding of the root cause is that a planned release resulted in an unanticipated increase in database load. We will continue to investigate the cause of this, including the reasons for this not being identified sooner in our release process. Changes to our procedures and system architecture and will follow to minimise future disruption.