All Systems Operational
PassFort Environments Operational
90 days ago
99.99 % uptime
Today
🇪🇺 EU - identity.passfort.com Operational
90 days ago
99.98 % uptime
Today
🇦🇪 UAE - identity.uae.passfort.com Operational
90 days ago
100.0 % uptime
Today
🇦🇺 Australia - identity.aus.passfort.com
Operational
90 days ago
100.0 % uptime
Today
🇸🇬 Singapore - identity.sg.passfort.com Operational
90 days ago
100.0 % uptime
Today
🇺🇸 USA - identity.us.passfort.com Operational
90 days ago
100.0 % uptime
Today
Integration Hub Operational
90 days ago
99.95 % uptime
Today
BREX The Kompany API Operational
90 days ago
100.0 % uptime
Today
Bureau van Dijk Orbis Operational
90 days ago
100.0 % uptime
Today
Capita Identity Solutions Operational
90 days ago
100.0 % uptime
Today
CIFAS Operational
90 days ago
100.0 % uptime
Today
Companies House Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Creditsafe Company Data API Operational
90 days ago
99.98 % uptime
Today
Dow Jones Risk & Compliance API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance Feed Operational
90 days ago
100.0 % uptime
Today
DueDil Operational
90 days ago
100.0 % uptime
Today
Equifax Australia IDMatrix Operational
90 days ago
100.0 % uptime
Today
Equifax Canada AML Assist Operational
90 days ago
100.0 % uptime
Today
Experian Prove ID Operational
90 days ago
99.89 % uptime
Today
G2 KYC Automation Operational
90 days ago
100.0 % uptime
Today
GBG ID3Global Operational
90 days ago
100.0 % uptime
Today
GBG IDScan Operational
90 days ago
100.0 % uptime
Today
GDC Worldview Operational
90 days ago
100.0 % uptime
Today
IDVCheck Operational
90 days ago
100.0 % uptime
Today
Jumio Netverify Operational
90 days ago
100.0 % uptime
Today
LexisNexis Instant ID Operational
90 days ago
100.0 % uptime
Today
Loqate Data Cleanse Operational
90 days ago
100.0 % uptime
Today
Mastercard Match Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Refinitiv World-Check One Operational
90 days ago
100.0 % uptime
Today
TransUnion TruValidate Operational
90 days ago
100.0 % uptime
Today
Trulioo GlobalGateway eIDV Operational
90 days ago
100.0 % uptime
Today
Trustdock Identity Verification API Operational
90 days ago
100.0 % uptime
Today
vSure Operational
90 days ago
98.86 % uptime
Today
Moody’s Grid Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
What are we doing:
PassFort will be undergoing a migration to a new version of Elasticsearch, which is the search engine powering the search functionality in PassFort, including the Profiles view and the search bar.

Why are we doing it:
This migration is an important step in our continuous efforts to enhance the overall performance of PassFort.

Details of the maintenance window: 21st October from 4am-12pm GMT.
During this migration, we anticipate that there will not be any downtime. However, it is possible that you may experience increased slowness in the application while the migration is in progress. This is due to the temporary increased load on our systems. We apologise in advance for any inconvenience this may cause.
It’s important to note that there is a small chance that search results may be outdated in the profile view for a brief period of time (the API will remain accurate) during the switchover to the newer version of Elasticsearch. This potential impact will only be applicable to users accessing the web application and will not affect users of the API.

Posted on Sep 22, 2023 - 16:36 BST
PassFort Maintenance Dec 9, 2023 09:00-12:00 GMT
This downtime is due to scheduled maintenance on the underlying platform that the PassFort application relies on. This maintenance may cause the PassFort platform to become temporarily unavailable during the downtime window, resulting in some API requests failing with a 5xx error code. These requests should be retried if required.
Posted on Sep 12, 2023 - 10:20 BST
API Response Time
Fetching
Error Rate
Fetching
Past Incidents
Sep 27, 2023

No incidents reported today.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Resolved - This incident has been resolved.
Sep 16, 16:29 BST
Identified - Our engineering team has reported the issue to vSure and are working to resolve the issue.
Sep 15, 18:38 BST
Investigating - PassFort is experiencing a higher number of errors with the vSure data provider. This is impacting visa checks.

Our engineering team is currently working to identify the root cause.

Sep 15, 15:58 BST
Completed - The scheduled maintenance has been completed.
Sep 16, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:00 BST
Scheduled - We received the following message from Creditsafe -

Dear Customer,

We’re planning to carry out maintenance work to our systems on 16th September 2023 at 22:00 BST. The work is expected to take around 3 hours and during that time our services may be unavailable or perform slowly. We apologise for any inconvenience this may cause.

Kind Regards
The Creditsafe Team

Sep 12, 10:13 BST
Sep 15, 2023
Resolved - This incident has been resolved.
Sep 15, 12:04 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 11:10 BST
Identified - We’re urgently working with Creditsafe to request that they restore access to our reselling account.
Sep 15, 10:30 BST
Investigating - We are aware of the issue running checks on Creditsafe reseller's accounts. We're looking into it and will have a further update shortly.
Sep 14, 11:51 BST
Sep 14, 2023
Resolved - This incident has been resolved.
Sep 14, 15:55 BST
Update - We are continuing to work on a fix for this issue.
Sep 14, 15:54 BST
Update - We are continuing to work on a fix for this issue.
Sep 13, 16:33 BST
Identified - We have received the following message from Creditsafe:

Dear Customer,

We are sorry to inform you that we are currently experiencing some technical difficulties with our services. Currently newly established companies based in Norway are not appearing in searches or reporting. Any companies established before 5th September 2023 are showing as expected. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.
We apologies sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team

Sep 12, 15:43 BST
Resolved - This incident has been resolved.
Sep 14, 12:12 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 10:25 BST
Update - Application delays have been resolved for most applications. We are continuing to investigate delays in processing GRID checks.
Sep 14, 09:29 BST
Investigating - We have identified delays in applications being processed, which we are actively investigating.

Applications will show as “Automating” and will complete once we resolve the issue.

We will post an update in 30 minutes.

Sep 14, 07:58 BST
Sep 13, 2023
Resolved - This incident has been resolved.
Sep 13, 17:49 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 16:58 BST
Update - We are continuing to investigate this issue.
Sep 13, 16:38 BST
Update - We are continuing to investigate this issue.
Sep 13, 15:50 BST
Update - We are continuing to investigate this issue.
Sep 13, 15:09 BST
Investigating - We are currently experiencing disruption to our service.

Our engineering team is working to identify the root cause and implement a solution. We will post an update in 30 minutes.

Sep 13, 14:32 BST