All Systems Operational
PassFort Environments Operational
90 days ago
99.82 % uptime
Today
🇪🇺 EU - identity.passfort.com Operational
90 days ago
99.49 % uptime
Today
🇦🇪 UAE - identity.uae.passfort.com Operational
90 days ago
99.98 % uptime
Today
🇺🇸 USA - identity.us.passfort.com Operational
90 days ago
100.0 % uptime
Today
Integration Hub Operational
90 days ago
99.99 % uptime
Today
BREX The Kompany API Operational
90 days ago
100.0 % uptime
Today
Bureau van Dijk Orbis Operational
90 days ago
100.0 % uptime
Today
Capita Identity Solutions Operational
90 days ago
100.0 % uptime
Today
CIFAS Operational
90 days ago
100.0 % uptime
Today
Companies House Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Creditsafe Company Data API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance Feed Operational
90 days ago
100.0 % uptime
Today
DueDil Operational
90 days ago
100.0 % uptime
Today
Equifax Australia IDMatrix Operational
90 days ago
100.0 % uptime
Today
Equifax Canada AML Assist Operational
90 days ago
100.0 % uptime
Today
G2 KYC Automation Operational
90 days ago
100.0 % uptime
Today
GBG ID3Global Operational
90 days ago
99.86 % uptime
Today
GBG IDScan Operational
90 days ago
100.0 % uptime
Today
GDC Worldview Operational
90 days ago
100.0 % uptime
Today
IDVCheck Operational
90 days ago
100.0 % uptime
Today
Jumio Netverify Operational
90 days ago
100.0 % uptime
Today
LexisNexis Instant ID Operational
90 days ago
100.0 % uptime
Today
Loqate Data Cleanse Operational
90 days ago
100.0 % uptime
Today
Mastercard Match Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Refinitiv World-Check One Operational
90 days ago
100.0 % uptime
Today
TransUnion TruValidate Operational
90 days ago
100.0 % uptime
Today
Trulioo GlobalGateway eIDV Operational
90 days ago
100.0 % uptime
Today
Trustdock Identity Verification API Operational
90 days ago
100.0 % uptime
Today
vSure Operational
90 days ago
100.0 % uptime
Today
Moody’s Grid Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Creditsafe have provided the below notice regarding an upcoming maintenance:

Dear Customer,

On Tuesday 19th of March at 09:00 GMT we will be updating the SSL certificate for https://testwebservices.creditsafe.com/. This change may require action to be taken by your IT department and could result in an interruption of service if action is not taken. We recommend that you make sure this information reaches your IT department or corresponding function.

Many customers will not notice this update, though whether you need to take action depends on the specifics of your system configuration. Creditsafe unfortunately have no way to see exactly which customers this will affect, but we are able to confirm that users of one of our endpoints (wsHTTP) will need to have their certificate key updated to the new certificate key in their application configuration.

What needs to be done?
Your IT department should investigate if your system will be affected by the coming certificate update and if so, plan to take the necessary actions with help from the certificates that will be provided on the website linked below. Please make sure that the certificates are installed on all systems consuming this web services to be able to continue successful communication with this API. The link below will be updated ahead of the window with the new SSL certificates for this API:

https://sslportal.creditsafe.com/

At the above URL you will find a link to the certificate bundle (P7B) for testwebservices.creditsafe.com. This bundle contains four different certificates:

AAA CA Root Certificate (Root Certificate)
USERTrust RSA Root xSigned using AAA CA (Cross Signed Certificate)
Sectigo RSA Domain Validation Secure Server CA (Intermediate Certificate)
testwebservices.creditsafe.com
Please note there is no change to the intermediate and root certificates so it is unlikely you will need to install certificates 1,2 & 3 as systems that require them will already have them installed. Certificate 4 will need to be installed and we recommend you do this simultaneously with Creditsafe’s update on Tuesday 19th Marth at 09:00 GMT to avoid any interruptions in the connection to our test GGS web service.

What if you still have questions?
If you have any questions regarding this update, please contact your local support team. Please note that Creditsafe will not be able to decide whether you need to install this certificate or not.

Best Regards,
The Creditsafe Team

Posted on Feb 26, 2024 - 16:54 GMT
Past Incidents
Mar 1, 2024
Resolved - This incident has been resolved.
Mar 1, 14:54 GMT
Monitoring - Some Worldcheck checks in the EU may be taking longer than normal to complete. We are monitoring the situation.
Feb 19, 11:37 GMT
Feb 29, 2024

No incidents reported.

Feb 28, 2024
Resolved - A fix has been implemented.
Feb 28, 17:01 GMT
Update - The product application reports have been refreshed.
Feb 28, 16:57 GMT
Update - We are continuing to work on a fix for this issue.
Feb 27, 16:12 GMT
Update - We are continuing to work on a fix for this issue.
Feb 27, 11:43 GMT
Update - We are continuing to work on a fix for this issue.
Feb 26, 16:51 GMT
Update - We are continuing to work on a fix for this issue.
Feb 26, 12:33 GMT
Identified - The issue has been identified and we are working on a fix
Feb 26, 12:33 GMT
Investigating - We are currently investigating an issue where the reports in PassFort are not showing the most recent data. From initial investigation it is only allowing users to view data up to 21st February 2024.

Our engineers are actively working to resolve this issue.

Feb 26, 11:57 GMT
Feb 27, 2024
Feb 26, 2024
Postmortem - Read details
Feb 26, 17:00 GMT
Resolved - Remediation for EU has been completed.
Feb 26, 16:51 GMT
Update - Remediation for UAE has been completed. We expect to start remediation for the EU environment next week
Feb 23, 17:13 GMT
Update - We are still continuing working on starting the remediation process for the affected files.
Feb 19, 14:29 GMT
Identified - The root cause of the issue has been identified and we have released a fix. Any new file uploaded after the 16th of February should not be affected by the issue. Note that only files classified by PassFort as text/plain might be affected. We are going to start a remediation process for the affected files.
Feb 19, 14:29 GMT
Investigating - We are aware that files uploaded to the platform and attached to profiles might be incorrectly classified leading to errors when opening them in the portal. The issue only affects files uploaded between the 7th of February and the 16th of February
Feb 19, 14:27 GMT
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - This incident has been resolved.
Feb 23, 09:22 GMT
Monitoring - Automation performance has returned to normal levels, monitoring for further issues.
Feb 23, 08:19 GMT
Investigating - PassFort is currently experiencing a higher than normal amount of load in our automation systems, and this may cause automation to be slower than normal.

We're investigating the cause and will provide an update as soon as possible.

Feb 23, 07:48 GMT
Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 17:00 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 16:53 GMT
Identified - The issue has been identified and a fix is being implemented.
Feb 22, 14:18 GMT
Investigating - PassFort is experiencing a higher number of errors with the GRID data provider. This is impacting monitored checks.

Our engineering team is currently working to identify the root cause.

Feb 21, 17:42 GMT
Feb 21, 2024
Feb 20, 2024

No incidents reported.

Feb 19, 2024
Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 22:00 GMT
Scheduled - Creditsafe have provided the below notice regarding an upcoming maintenance:

Maintenance Period: Feb 17, 2024 10:00 PM–Feb 18, 2024 1:00 AM GMT
Status: Upcoming

Dear Customer,

We’re planning to carry out maintenance work to our systems on 17th February at 22:00 GMT. The work is expected to take around 3 hours and during that time our services may be unavailable or perform slowly. We apologise for any inconvenience this may cause.

Kind Regards
The Creditsafe Team

Feb 13, 10:23 GMT
Feb 17, 2024
Feb 16, 2024
Postmortem - Read details
Feb 27, 10:27 GMT
Resolved - This incident has been resolved.
Feb 16, 18:12 GMT
Investigating - We are aware of the issue some users are facing in the progression of applications to the next task.

Our Engineering team are now looking into it and will provide an update soon.

Feb 16, 16:56 GMT