All Systems Operational
PassFort Environments Operational
90 days ago
99.99 % uptime
Today
🇪🇺 EU - identity.passfort.com Operational
90 days ago
99.99 % uptime
Today
🇦🇪 UAE - identity.uae.passfort.com Operational
90 days ago
100.0 % uptime
Today
🇺🇸 USA - identity.us.passfort.com Operational
90 days ago
100.0 % uptime
Today
Integration Hub Operational
90 days ago
99.99 % uptime
Today
BREX The Kompany API Operational
90 days ago
100.0 % uptime
Today
Bureau van Dijk Orbis Operational
90 days ago
100.0 % uptime
Today
Capita Identity Solutions Operational
90 days ago
100.0 % uptime
Today
CIFAS Operational
90 days ago
100.0 % uptime
Today
Companies House Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Creditsafe Company Data API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance Feed Operational
90 days ago
100.0 % uptime
Today
DueDil Operational
90 days ago
100.0 % uptime
Today
Equifax Australia IDMatrix Operational
90 days ago
100.0 % uptime
Today
Equifax Canada AML Assist Operational
90 days ago
100.0 % uptime
Today
G2 KYC Automation Operational
90 days ago
100.0 % uptime
Today
GBG ID3Global Operational
90 days ago
100.0 % uptime
Today
GBG IDScan Operational
90 days ago
100.0 % uptime
Today
GDC Worldview Operational
90 days ago
100.0 % uptime
Today
IDVCheck Operational
90 days ago
100.0 % uptime
Today
Jumio Netverify Operational
90 days ago
100.0 % uptime
Today
LexisNexis Instant ID Operational
90 days ago
100.0 % uptime
Today
Loqate Data Cleanse Operational
90 days ago
100.0 % uptime
Today
Mastercard Match Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Refinitiv World-Check One Operational
90 days ago
100.0 % uptime
Today
TransUnion TruValidate Operational
90 days ago
100.0 % uptime
Today
Trulioo GlobalGateway eIDV Operational
90 days ago
100.0 % uptime
Today
Trustdock Identity Verification API Operational
90 days ago
100.0 % uptime
Today
vSure Operational
90 days ago
100.0 % uptime
Today
Moody’s Grid Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned maintenance to Creditsafe's services - 22nd June 2024 Jun 22, 2024 22:00 - Jun 23, 2024 01:00 BST
Creditsafe have advised of the below upcoming maintenance period:

Affected Services: Belgium (www.creditsafe.be), Denmark (www.creditsafe.dk), Deutschland/Germany (www.creditsafe.com/de), France (www.creditsafe.fr), Italia/Italy (www.creditsafe.it), Japan (www.creditsafe.co.jp), MyCreditsafe (my.creditsafe.com), Nederland/Netherlands (www.creditsafe.nl), Norge/Norway (www.creditsafe.no), Sverige/Sweden (www.creditsafe.se), UK & Ireland (www.creditsafeuk.com, creditsafe.ie), United States (www.creditsafe.com), Connect API, GetData UK, Global Gateway Service and Integrated apps, GetData NO, and Managed File Transfer (MFT)

Maintenance Period: Jun 22, 2024 10:00 PM–Jun 23, 2024 1:00 AM BST

Status: Upcoming

Dear Customer,

We’re planning to carry out maintenance work to our systems on 22nd June at 22:00 BST. The work is expected to take around 3 hours and during that time our services may be unavailable or perform slowly. We apologise for any inconvenience this may cause.

Kind Regards
The Creditsafe Team

Posted on Jun 18, 2024 - 10:22 BST
PassFort Maintenance Jul 6, 2024 10:00-10:30 BST
This downtime is due to scheduled maintenance on the underlying platform that the PassFort application relies on. This maintenance may cause the PassFort platform to become temporarily unavailable during the downtime window, resulting in some API requests failing with a 5xx error code. Those requests should be retried if required.
Posted on May 30, 2024 - 12:06 BST
PassFort Maintenance Jul 28, 2024 08:00-09:00 BST
This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.

During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.

Posted on Jun 12, 2024 - 14:35 BST
PassFort Maintenance Jul 28, 2024 15:00-16:00 BST
This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.

During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.

Posted on Jun 12, 2024 - 14:37 BST
PassFort Maintenance Sep 14, 2024 10:00-12:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 14, 2024 - 15:33 BST
Scheduled - This downtime is due to scheduled maintenance on the underlying platform that the Passfort application relies on. This maintenance will cause the Passfort platform to become temporarily unavailable during the downtime window, resulting in some API requests failing with a 5xx error code. Those requests should be retried if required after the maintenance window is complete.

As part of this maintenance, we will be making changes to how we serve files. Some customers have firewall rules for controlling their outbound traffic. If you do, you will need to update them to include the new URL we will be serving files from. The Passfort platform will continue to use the current URL until this maintenance. Once the maintenance is complete, we will only be using the new configuration.

You will receive details of the new files URL as an update to this maintenance notice.

Jun 07, 2024 - 13:37 BST
Passfort Maintenance 2nd Phase Sep 21, 2024 10:00-13:00 BST
This downtime is due to scheduled maintenance on the underlying platform that the Passfort application relies on. This maintenance may cause the Passfort platform to become temporarily unavailable during the downtime window, resulting in some API requests failing with a 5xx error code. Those requests should be retried if required after the maintenance window is complete.

As part of this maintenance, we will be making changes to our network configuration. Some customers have firewall rules for managing traffic from Passfort. If you do, you will need to update them to include the new configuration before the maintenance. The Passfort platform will continue to use the current configuration until this maintenance. Once the maintenance is complete, we will only be using the new configuration.

You will receive details of the new IP configuration as an update to this maintenance notice.

Posted on Jun 07, 2024 - 13:54 BST
Past Incidents
Jun 20, 2024
Resolved - This incident has been resolved.
Jun 20, 05:19 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 05:15 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 20, 05:14 BST
Investigating - PassFort is experiencing a higher number of API errors. This is also impacting the portal.

Our engineering team is currently working to identify the root cause and implement a solution.

Jun 20, 05:01 BST
Jun 19, 2024
Resolved - This incident has been resolved.
Jun 19, 16:47 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 15:57 BST
Investigating - We are currently experiencing intermittent disruption to our service.

Our engineering team is working to identify the root cause and implement a solution. We will post an update in 30 minutes.

Jun 19, 15:54 BST
Jun 18, 2024
Postmortem - Read details
Jun 19, 12:22 BST
Resolved - This incident has been resolved.
Jun 18, 13:57 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 13:46 BST
Investigating - We have detected an issue which may be causing some requests to fail. Our engineers are investigating the fault. We will update in an hour's time.
Jun 18, 13:04 BST
Jun 17, 2024

No incidents reported.

Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:00 BST
Scheduled - Please see maintenance notice provided by CreditSafe below:

Dear Customer,

We’re planning to carry out maintenance work to our systems on 15th June at 22:00 BST. The work is expected to take around 3 hours and during that time our services may be unavailable or perform slowly. We apologise for any inconvenience this may cause.

Kind Regards
The Creditsafe Team

Jun 11, 11:02 BST
Jun 15, 2024
Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - This incident has been resolved.
Jun 6, 09:38 BST
Investigating - Passfort is experiencing a higher number of errors with the Onfido data provider. This is impacting a large proportion of checks.

Our engineering team is currently working to identify the root cause.

Jun 5, 17:12 BST