All Systems Operational
Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Integration Hub Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Experian Prove-ID Maintenance Jun 4, 18:00-18:30 BST
Experian is performing maintenance on the Telephony Data Block. Pass rates from Prove-ID may be reduced during this period.
Posted on May 27, 18:02 BST
Update - *Correction*

The previous notification incorrectly implied there was PassFort maintenance during this period.

All PassFort services will remain fully operational. Dow Jones Risk and Compliance checks are unavailable during this time.

We apologise for any confusion.
May 1, 14:40 BST
Scheduled - Dow Jones Risk and Compliance will have scheduled maintenance. Any PEPs, Sanctions and Adverse Media checks run using this provider will error during this time.

Note that this does not impact users of Dow Jones Watchlist.
Apr 30, 13:07 BST
API Response Time
Fetching
Error Rate
Fetching
Past Incidents
May 30, 2020

No incidents reported today.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:00 BST
Scheduled - Experian is performing platform maintenance to Prove-ID. During this period they expect the service to be unavailable for approximately 15 minutes.

During this time any PassFort checks configured to use Experian Prove-ID will Error. If you have waterfalling enabled on the check additional providers will automatically be used.
May 15, 14:34 BST
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
Resolved - A database issue caused an increased error rate on the API. The API would have returned a 500 error code during this time.

The incident lasted 22 seconds between 13:34:08 to 13:34:30 BST.
May 18, 13:34 BST
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.