Update - We are continuing to work on a fix for this issue.
Jul 26, 2024 - 14:33 BST
Jul 26, 2024 - 14:33 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 26, 2024 - 10:14 BST
Jul 26, 2024 - 10:14 BST
Update - We are continuing to investigate this issue.
Jul 25, 2024 - 16:44 BST
Jul 25, 2024 - 16:44 BST
Investigating - We are aware of the automation issues some users are facing (which is causing longer than expected waiting times for applications to process in some cases). Our Engineers are currently investigating the issue.
Jul 25, 2024 - 13:53 BST
Jul 25, 2024 - 13:53 BST
Passfort Environments
Operational
🇪🇺 EU - identity.passfort.com
Operational
🇦🇪 UAE - identity.uae.passfort.com
Operational
🇺🇸 USA - identity.us.passfort.com
Operational
Integration Hub
Operational
BREX The Kompany API
Operational
Bureau van Dijk Orbis
Operational
Capita Identity Solutions
Operational
CIFAS
Operational
Companies House
Operational
ComplyAdvantage
Operational
CreditorWatch
Operational
Creditsafe Company Data API
Operational
Dow Jones Risk & Compliance API
Operational
Dow Jones Risk & Compliance Feed
Operational
DueDil
Operational
Equifax Australia IDMatrix
Operational
Equifax Canada AML Assist
Operational
G2 KYC Automation
Operational
GBG ID3Global
Operational
GBG IDScan
Operational
GDC Worldview
Operational
IDVCheck
Operational
Jumio Netverify
Operational
LexisNexis Instant ID
Operational
Loqate Data Cleanse
Operational
Mastercard Match
Operational
Onfido
Operational
Refinitiv World-Check One
Operational
TransUnion TruValidate
Operational
Trulioo GlobalGateway eIDV
Operational
Trustdock Identity Verification API
Operational
vSure
Operational
Moody’s Grid
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PassFort Maintenance (EU)
Jul 28, 2024 08:00-09:00 BST
This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.
During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Posted on Jun 12, 2024 - 14:35 BST
During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Posted on Jun 12, 2024 - 14:35 BST
PassFort Maintenance (USA)
Jul 28, 2024 15:00-16:00 BST
This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.
During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Posted on Jun 12, 2024 - 14:37 BST
During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Posted on Jun 12, 2024 - 14:37 BST
Planned maintenance to Creditsafe Services - 6th August 2024
Aug 6, 2024 09:00-10:30 BST
We have received the following message from the Creditsafe team:
Dear Customer,
On Tuesday 6th of August at 09:00 BST we will be updating the SSL certificate for api.creditsafe.com. This change may require action to be taken by your IT department and could result in an interruption of service if action is not taken. We recommend that you make sure this information reaches your IT department or corresponding function.
Many customers will not notice this update, though whether you need to take action depends on the specifics of your system configuration. Creditsafe unfortunately have no way to see exactly which customers this will affect, but we are able to confirm that users of one of our endpoints (wsHTTP) will need to have their certificate key updated to the new certificate key in their application configuration.
What needs to be done?
Your IT department should investigate if your system will be affected by the coming certificate update and if so, plan to take the necessary actions with help from the certificates that will be provided on the website linked below. Please make sure that the certificates are installed on all systems consuming this web services to be able to continue successful communication with this API. The link below has been updated with the new SSL certificates for this API:
https://sslportal.creditsafe.com/
At the above URL you will find a link to the certificate bundle (P7B) for api.creditsafe.com. This bundle contains four different certificates:
AAA CA Root Certificate (Root Certificate)
USERTrust RSA Root xSigned using AAA CA (Cross Signed Certificate)
Sectigo RSA Domain Validation Secure Server CA (Intermediate Certificate)
api.creditsafe.com
Please note there is no change to the intermediate and root certificates so it is unlikely you will need to install certificates 1,2 & 3 as systems that require them will already have them installed. Certificate 4 will need to be installed and we recommend you do this simultaneously with Creditsafe’s update on Tuesday 6th of August at 09:00 BST to avoid any interruptions in the connection to our services.
What if you still have questions?
If you have any questions regarding this update, please contact your local support team. Please note that Creditsafe will not be able to decide whether you need to install this certificate or not.
Best Regards,
The Creditsafe Team
Posted on Jul 26, 2024 - 09:00 BST
Dear Customer,
On Tuesday 6th of August at 09:00 BST we will be updating the SSL certificate for api.creditsafe.com. This change may require action to be taken by your IT department and could result in an interruption of service if action is not taken. We recommend that you make sure this information reaches your IT department or corresponding function.
Many customers will not notice this update, though whether you need to take action depends on the specifics of your system configuration. Creditsafe unfortunately have no way to see exactly which customers this will affect, but we are able to confirm that users of one of our endpoints (wsHTTP) will need to have their certificate key updated to the new certificate key in their application configuration.
What needs to be done?
Your IT department should investigate if your system will be affected by the coming certificate update and if so, plan to take the necessary actions with help from the certificates that will be provided on the website linked below. Please make sure that the certificates are installed on all systems consuming this web services to be able to continue successful communication with this API. The link below has been updated with the new SSL certificates for this API:
https://sslportal.creditsafe.com/
At the above URL you will find a link to the certificate bundle (P7B) for api.creditsafe.com. This bundle contains four different certificates:
AAA CA Root Certificate (Root Certificate)
USERTrust RSA Root xSigned using AAA CA (Cross Signed Certificate)
Sectigo RSA Domain Validation Secure Server CA (Intermediate Certificate)
api.creditsafe.com
Please note there is no change to the intermediate and root certificates so it is unlikely you will need to install certificates 1,2 & 3 as systems that require them will already have them installed. Certificate 4 will need to be installed and we recommend you do this simultaneously with Creditsafe’s update on Tuesday 6th of August at 09:00 BST to avoid any interruptions in the connection to our services.
What if you still have questions?
If you have any questions regarding this update, please contact your local support team. Please note that Creditsafe will not be able to decide whether you need to install this certificate or not.
Best Regards,
The Creditsafe Team
Posted on Jul 26, 2024 - 09:00 BST
PassFort Maintenance (EU)
Sep 14, 2024 10:00-12:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 14, 2024 - 15:33 BST
Jun 14, 2024 - 15:33 BST
Scheduled -
This downtime is due to scheduled maintenance on the underlying platform that the Passfort application relies on. This maintenance will cause the Passfort platform to become temporarily unavailable during the downtime window, resulting in some API requests failing with a 5xx error code. Those requests should be retried if required after the maintenance window is complete.
As part of this maintenance, we will be making changes to how we serve files. Some customers have firewall rules for controlling their outbound traffic. If you do, you will need to update them to include the new URL we will be serving files from. The Passfort platform will continue to use the current URL until this maintenance. Once the maintenance is complete, we will only be using the new configuration.
You will receive details of the new files URL as an update to this maintenance notice.
Jun 07, 2024 - 13:37 BST
As part of this maintenance, we will be making changes to how we serve files. Some customers have firewall rules for controlling their outbound traffic. If you do, you will need to update them to include the new URL we will be serving files from. The Passfort platform will continue to use the current URL until this maintenance. Once the maintenance is complete, we will only be using the new configuration.
You will receive details of the new files URL as an update to this maintenance notice.
Jun 07, 2024 - 13:37 BST
Passfort Maintenance 2nd Phase (EU)
Sep 21, 2024 10:00-13:00 BST
This downtime is due to scheduled maintenance on the underlying platform that the Passfort application relies on. This maintenance may cause the Passfort platform to become temporarily unavailable during the downtime window, resulting in some API requests failing with a 5xx error code. Those requests should be retried if required after the maintenance window is complete.
As part of this maintenance, we will be making changes to our network configuration. Some customers have firewall rules for managing traffic from Passfort. If you do, you will need to update them to include the new configuration before the maintenance. The Passfort platform will continue to use the current configuration until this maintenance. Once the maintenance is complete, we will only be using the new configuration.
You will receive details of the new IP configuration as an update to this maintenance notice.
Posted on Jun 07, 2024 - 13:54 BST
As part of this maintenance, we will be making changes to our network configuration. Some customers have firewall rules for managing traffic from Passfort. If you do, you will need to update them to include the new configuration before the maintenance. The Passfort platform will continue to use the current configuration until this maintenance. Once the maintenance is complete, we will only be using the new configuration.
You will receive details of the new IP configuration as an update to this maintenance notice.
Posted on Jun 07, 2024 - 13:54 BST