All Systems Operational
Uptime over the past 90 days. View historical uptime.
EU Operational
90 days ago
99.98 % uptime
Today
Portal Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Integration Hub Operational
90 days ago
99.99 % uptime
Today
UAE Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integration Hub Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Creditsafe | Upcoming maintenance Jun 19, 22:00 - Jun 20, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 19th June 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:01 GMT
Creditsafe | Upcoming maintenance Jul 10, 22:00 - Jul 11, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 17th July 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:21 GMT
Creditsafe | Upcoming maintenance Aug 14, 22:00 - Aug 15, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 14th August 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:24 GMT
Creditsafe | Upcoming maintenance Aug 21, 22:00 - Aug 22, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday21st August 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:23 GMT
Creditsafe | Upcoming maintenance Sep 11, 22:00 - Sep 12, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 11th September 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:26 GMT
Creditsafe | Upcoming maintenance Sep 18, 22:00 - Sep 19, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 18th September 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:29 GMT
Creditsafe | Upcoming maintenance Oct 9, 22:00 - Oct 10, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 9th October 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:28 GMT
Creditsafe | Upcoming maintenance Oct 16, 22:00 - Oct 17, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 16th October 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:32 GMT
Creditsafe | Upcoming maintenance Nov 13, 22:00 - Nov 14, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 13th November 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:31 GMT
Creditsafe | Upcoming maintenance Nov 20, 22:00 - Nov 21, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 20th November 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:34 GMT
System Metrics Month Week Day
API Response Time
Fetching
Error Rate
Fetching
Past Incidents
Jun 14, 2021

No incidents reported today.

Jun 13, 2021
Creditsafe | Upcoming maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 BST
Scheduled - Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 12th June 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Nov 19, 11:58 GMT
Jun 12, 2021
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Experian ProveID - elevated errors
Resolved - This incident has been resolved.
Jun 9, 21:03 BST
Update - We have received the following update from Experian:

"Further to earlier communications regarding higher than normal response times with a number of Experian applications. Investigations with our internal and third party support teams have concluded the need for maintenance work to be completed this evening between 6pm and 8pm. A number of Experian applications may experience periodic outages during this time.

We will be in touch to provide you with any updates following the maintenance.

We are sorry for the ongoing inconvenience caused by this issue.

Full root cause analysis will be completed following successful restoration of services, details of this will be included in the post-incident report."
Jun 9, 17:25 BST
Identified - We are now seeing some checks are succeeding with Experian ProveID, but performance is degraded and timeouts are still occurring.

Experian have advised the following:

"We are aware of issues with a number of Experian applications whereby higher than normal response times are being experienced. The root cause has been identified and are working with our internal support teams and third party suppliers to resolve the issue as a matter of priority."
Jun 9, 15:08 BST
Update - We are still seeing a 100% error rate from Experian ProveID. This impacts all electronic identity checks run through Experian ProveID.

We are in contact with them to get further updates on a resolution.
Jun 9, 13:36 BST
Investigating - PassFort is experiencing a higher number of errors from Experian ProveID. This is impacting electronic identity checks.

Our engineering team is currently working to identify the root cause.
Jun 9, 12:02 BST
Delay in processing applications
Resolved - This incident has been resolved.
Jun 9, 14:29 BST
Monitoring - The fix that has been implemented is improving the delays. We are continuing to monitor the processing of the backlog.
Jun 9, 14:02 BST
Update - We have implemented a fix for this issue and are now waiting for the system to process backlog in our queues.
Jun 9, 13:23 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 9, 12:50 BST
Investigating - We have identified delays in applications being processed, which we are actively investigating.

Applications will show as “Automating” and will complete once we resolve the issue.

We will post an update in 30 minutes.
Jun 9, 12:18 BST
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

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