Creditsafe | New issue regarding Connect API
Identified - Creditsafe has given us the following update:

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using our Company Reports. We have confirmed that 95% of Company Reports are being returned to customers,

Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.

Thank you for your patience.

Kind Regards

The Creditsafe Team
Jun 29, 09:53 BST
Investigating - Creditsafe have given us the following message:

Dear Customer,

We are sorry to inform you that our Company Reports are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards

The Creditsafe Team
Jun 29, 09:08 BST
Uptime over the past 90 days. View historical uptime.
PassFort Environments Operational
90 days ago
99.75 % uptime
Today
🇪🇺 EU - identity.passfort.com Operational
90 days ago
99.56 % uptime
Today
🇦🇪 UAE - identity.uae.passfort.com Operational
90 days ago
99.95 % uptime
Today
Integration Hub Operational
90 days ago
99.99 % uptime
Today
BREX The Kompany API Operational
90 days ago
100.0 % uptime
Today
Bureau van Dijk Operational
90 days ago
100.0 % uptime
Today
Capita Identity Solutions Operational
90 days ago
100.0 % uptime
Today
Charities Commission for England & Wales Operational
90 days ago
100.0 % uptime
Today
CIFAS Operational
90 days ago
100.0 % uptime
Today
Companies House Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Creditsafe Company Data API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance Feed Operational
90 days ago
100.0 % uptime
Today
DueDil Operational
90 days ago
100.0 % uptime
Today
Equifax Australia IDMatrix Operational
90 days ago
100.0 % uptime
Today
Equifax Canada AML Assist Operational
90 days ago
100.0 % uptime
Today
Experian Prove ID Operational
90 days ago
99.79 % uptime
Today
G2 KYC Automation Operational
90 days ago
100.0 % uptime
Today
GBG ID3Global Operational
90 days ago
100.0 % uptime
Today
GBG IDScan Operational
90 days ago
100.0 % uptime
Today
GDC Worldview Operational
90 days ago
100.0 % uptime
Today
IDVCheck Operational
90 days ago
100.0 % uptime
Today
Jumio Netverify Operational
90 days ago
100.0 % uptime
Today
LexisNexis Instant ID Operational
90 days ago
100.0 % uptime
Today
Loqate Data Cleanse Operational
90 days ago
100.0 % uptime
Today
Mastercard Match Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Refinitiv World-Check One Operational
90 days ago
100.0 % uptime
Today
RDC Operational
90 days ago
100.0 % uptime
Today
TransUnion TruValidate Operational
90 days ago
100.0 % uptime
Today
Trulioo GlobalGateway eIDV Operational
90 days ago
100.0 % uptime
Today
Trustdock Identity Verification API Operational
90 days ago
100.0 % uptime
Today
vSure Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time
Fetching
Error Rate
Fetching
Past Incidents
Jun 29, 2022
Emergency Maintenance to CSSE Website (Sverige/Sweden)
Completed - The scheduled maintenance has been completed.
Jun 29, 17:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 17:16 BST
Scheduled - Creditsafe have given us the following message:

Dear Customer,

We need to carry out some immediate essential maintenance on the listed service. We expect the affected service to be unavailable for up to 30 mins between 17:15 and 17:45 UK time tonight.

We’re sorry we couldn’t let you know about this work sooner.

Kind Regards,
The Creditsafe Team
Jun 29, 16:45 BST
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022
Creditsafe | New scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:01 BST
Scheduled - We have received the following message from Creditsafe:

Dear Customer,

We need to carry out some essential maintenance work to our Monitoring product on Saturday 25th June at 20:00 BST. The work is expected to take around 2 hours and during that time our Monitoring product may be intermittently unavailable or may perform slowly, other sections of our website will not be affected by this work.

We apologise for any inconvenience this may cause.

Kind Regards,
The Creditsafe Team
Jun 23, 17:12 BST
Jun 24, 2022

No incidents reported.

Jun 23, 2022
Creditsafe | New issue regarding UK & Ireland
Resolved - Creditsafe have given us the following update:

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using our Compliance Search product. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.
Jun 23, 10:08 BST
Investigating - Creditsafe have given us the following message:

We are sorry to inform you that Compliance Search is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.
Jun 23, 09:06 BST
Jun 22, 2022
CreditSafe website is experiencing technical difficulties
Resolved - This incident has been resolved.
Jun 22, 15:30 BST
Monitoring - Update from Creditsafe Team -

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using the Creditsafe website. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team
Jun 22, 14:56 BST
Investigating - We have received the below message from the Creditsafe team -

Dear Customer,

We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team
Jun 22, 14:52 BST
Jun 21, 2022
RDC Incident - GRID APIs and batch processing failing in US Environment
Resolved - We have recieved the following message from RDC:

No further issue has been seen. Root cause is still under analysis and will continue to be reviewed to prevent further occurrences. We apologise for this interruption of service.
Jun 21, 09:09 BST
Investigating - RDC team has informed us of the following incident -

We are currently investigating an outage with processing in the US region. We are working to identify the cause and restore service as soon as possible.
Jun 20, 12:29 BST
Jun 20, 2022
Jun 19, 2022
Creditsafe | New scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 01:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 BST
Scheduled - We have received the following message from Creditsafe:

Dear Customer,

We’re planning to carry out maintenance work to our systems on 18th June 2022 at 22:00 BST. The work is expected to take around 3 hours and during that time our services may be unavailable or perform slowly. We apologise for any inconvenience this may cause.

Kind Regards
The Creditsafe Team
Jun 14, 10:20 BST
Jun 18, 2022
Jun 17, 2022
PassFort service disruption - Reports
Resolved - This incident has been resolved.
Jun 17, 10:50 BST
Investigating - We are currently experiencing a disruption in the Reports.
Our users may be affected due to this issue.
Please be assured that our engineering team is working to identify the root cause and implement a solution. We will post an update soon.
Jun 17, 10:37 BST
Jun 16, 2022
Creditsafe | New issue regarding Norge/Norway and Sverige/Sweden
Resolved - We have received the following message from Creditsafe:

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using our Company Reports. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team
Jun 16, 11:12 BST
Investigating - We have received the following message from Creditsafe:

Dear Customer,

We are sorry to inform you that our Company Reports are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards

The Creditsafe Team
Jun 16, 09:16 BST
Jun 15, 2022

No incidents reported.

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