Identified - We are experiencing a disruption to our Reports dashboard.
No data is currently available past April 8th.

All users using the Reports dashboard may be affected.

Our engineering team is working to identify the root cause and implement a solution. We will post an update as soon as possible.
Apr 14, 11:10 BST
Portal Operational
90 days ago
99.6 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integration Hub Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Creditsafe | Upcoming maintenance Apr 17, 22:00 - Apr 18, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 17t April 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 10:26 GMT
Creditsafe | Upcoming maintenance Apr 24, 22:00 - Apr 25, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 24th April 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 10:07 GMT
Onfido | Upcoming maintenance May 9, 21:00-22:00 BST
Data Provider Scheduled Maintenance - Onfido

Onfido are planning to carry out maintenance work to their platform (including the Onfido Dashboard, API and SDK) on 9th May 2021 at 21:00 GMT. The work is expected to take around 1 hour and during that time the Onfido platform will be unavailable and it will not be possible to submit Onfido checks or to access customer information via Onfido’s platform.

During the scheduled maintenance Onfido will not be processing nor queuing any checks. You will receive an error message stating that the service is unavailable.
Posted on Mar 16, 15:50 GMT
Creditsafe | Upcoming Maintenance May 15, 22:00 - May 16, 01:00 BST
Update - Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 15th May 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
May 15, 22:00 BST
Scheduled - Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 15th May 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Nov 19, 10:04 GMT
Creditsafe | Upcoming maintenance May 22, 22:00 - May 23, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 22nd May 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 11:49 GMT
Creditsafe | Upcoming maintenance Jun 12, 22:00 - Jun 13, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 12th June 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 11:58 GMT
Creditsafe | Upcoming maintenance Jun 19, 22:00 - Jun 20, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 19th June 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:01 GMT
Creditsafe | Upcoming maintenance Jul 10, 22:00 - Jul 11, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 17th July 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:21 GMT
Creditsafe | Upcoming maintenance Aug 14, 22:00 - Aug 15, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 14th August 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:24 GMT
Creditsafe | Upcoming maintenance Aug 21, 22:00 - Aug 22, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday21st August 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:23 GMT
Creditsafe | Upcoming maintenance Sep 11, 22:00 - Sep 12, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 11th September 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:26 GMT
Creditsafe | Upcoming maintenance Sep 18, 22:00 - Sep 19, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 18th September 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:29 GMT
Creditsafe | Upcoming maintenance Oct 9, 22:00 - Oct 10, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 9th October 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:28 GMT
Creditsafe | Upcoming maintenance Oct 16, 22:00 - Oct 17, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 16th October 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:32 GMT
Creditsafe | Upcoming maintenance Nov 13, 22:00 - Nov 14, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 13th November 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:31 GMT
Creditsafe | Upcoming maintenance Nov 20, 22:00 - Nov 21, 01:00 BST
Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 20th November 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Posted on Nov 19, 12:34 GMT
API Response Time
Fetching
Error Rate
Fetching
Past Incidents
Apr 17, 2021

No incidents reported today.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
Resolved - The error rate from RDC has returned to normal.
Apr 14, 14:00 BST
Investigating - PassFort is experiencing a higher number of errors with the RDC data provider. This is impacting PEPs and Sanctions checks.

Our engineering team is currently working to identify the root cause.
Apr 14, 12:03 BST
Apr 13, 2021
Resolved - This incident has been resolved.
Apr 13, 11:40 BST
Monitoring - We are seeing improvements in the delays and will continue monitoring to ensure the issue is resolved.
Apr 12, 18:23 BST
Investigating - PassFort is currently experiencing a higher than normal amount of load, and this may cause pages to be slower than normal.

We're investigating the cause and will provide an update as soon as possible.
Apr 12, 15:52 BST
Apr 12, 2021
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 14:10 BST
Monitoring - We are no longer seeing an elevated error rate from RDC. However, we haven't received confirmation from RDC that the issue is resolved, so we are continuing to monitor the situation.
Apr 8, 22:40 BST
Investigating - PassFort is experiencing a higher number of errors with the RDC data provider. This is impacting PEPs and Sanctions checks.

Our engineering team is currently working to identify the root cause.
Apr 8, 19:36 BST
Apr 8, 2021
Resolved - This incident has been resolved.
Apr 8, 17:01 BST
Identified - RDC has stated:
"Please be aware that RDC have identified an issue impacting European GRID API services and the incident is under investigation.

You may currently be receiving API failures to GRID web services."

Updates can be found on the RDC Status page: https://status.rdc.com/incidents/lf7nvp1zztc9
Apr 8, 16:18 BST
Investigating - PassFort is experiencing a higher number of errors with the RDC data provider. This is impacting PEPs and Sanctions checks.

Our engineering team is currently working to identify the root cause.
Apr 8, 16:10 BST
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.