All Systems Operational
Uptime over the past 90 days. View historical uptime.
Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integration Hub Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time
Fetching
Error Rate
Fetching
Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020
Experian - elevated errors
Postmortem - Read details
Oct 28, 15:54 GMT
Resolved - This incident has been resolved.
Oct 26, 14:26 GMT
Monitoring - The issue with Experian has been resolved and we are seeing checks run successfully.
Oct 26, 12:48 GMT
Investigating - PassFort is experiencing a high number of errors with the Experian data provider. This is impacting all Experian electronic identity checks, for those customers that use Experian only.

We are currently working with Experian to resolve the root cause.
Oct 26, 11:29 GMT
Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Onfido - document data missing
Resolved - This incident has been resolved.
Oct 23, 18:30 BST
Monitoring - PassFort has identified the cause of the issue where documents and selfies are missing from Onfido document verification checks.

Our engineering team has released a preliminary fix that prevents this from happening on further profiles.
Oct 20, 15:17 BST
Investigating - PassFort is experiencing an issue where documents and selfies are missing from Onfido document verification checks.

Our engineering team is currently working to identify the root cause.
Oct 20, 12:00 BST
Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
WorldCheck Outage
Resolved - All the outstanding checks and ongoing monitoring events that were delayed overnight have now been processed.
Oct 16, 11:19 BST
Monitoring - The issues with WorldCheck do not appear to have reoccurred overnight.

Asynchronous checks which failed to complete during the downtime should process as normal this morning.

We will continue to monitor their progress before marking this incident as resolved.
Oct 16, 08:43 BST
Investigating - We are currently experiencing downtime from WorldCheck.

This will manifest as timeouts on synchronous checks. Asynchronous checks will eventually complete when the provider's systems return.

We will continue to monitor this provider overnight.
Oct 16, 01:22 BST
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

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