All Systems Operational
Uptime over the past 90 days. View historical uptime.
PassFort Environments Operational
90 days ago
99.75 % uptime
Today
🇪🇺 EU - identity.passfort.com Operational
90 days ago
99.56 % uptime
Today
🇦🇪 UAE - identity.uae.passfort.com Operational
90 days ago
99.95 % uptime
Today
Integration Hub Operational
90 days ago
99.99 % uptime
Today
BREX The Kompany API Operational
90 days ago
100.0 % uptime
Today
Bureau van Dijk Operational
90 days ago
100.0 % uptime
Today
Capita Identity Solutions Operational
90 days ago
100.0 % uptime
Today
Charities Commission for England & Wales Operational
90 days ago
100.0 % uptime
Today
CIFAS Operational
90 days ago
100.0 % uptime
Today
Companies House Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Creditsafe Company Data API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance Feed Operational
90 days ago
100.0 % uptime
Today
DueDil Operational
90 days ago
100.0 % uptime
Today
Equifax Australia IDMatrix Operational
90 days ago
100.0 % uptime
Today
Equifax Canada AML Assist Operational
90 days ago
100.0 % uptime
Today
Experian Prove ID Operational
90 days ago
99.79 % uptime
Today
G2 KYC Automation Operational
90 days ago
100.0 % uptime
Today
GBG ID3Global Operational
90 days ago
99.98 % uptime
Today
GBG IDScan Operational
90 days ago
100.0 % uptime
Today
GDC Worldview Operational
90 days ago
100.0 % uptime
Today
IDVCheck Operational
90 days ago
100.0 % uptime
Today
Jumio Netverify Operational
90 days ago
100.0 % uptime
Today
LexisNexis Instant ID Operational
90 days ago
100.0 % uptime
Today
Loqate Data Cleanse Operational
90 days ago
100.0 % uptime
Today
Mastercard Match Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Refinitiv World-Check One Operational
90 days ago
100.0 % uptime
Today
RDC Operational
90 days ago
100.0 % uptime
Today
TransUnion TruValidate Operational
90 days ago
100.0 % uptime
Today
Trulioo GlobalGateway eIDV Operational
90 days ago
100.0 % uptime
Today
Trustdock Identity Verification API Operational
90 days ago
100.0 % uptime
Today
vSure Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time
Fetching
Error Rate
Fetching
Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022
RDC Incident - Connectivity Issues for ftp services to ftp.rdc.com (US)
Resolved - We have received word from RDC on the following matter:

Incident resolved. Connectivity has been restored and all files should continue processing.
May 25, 14:33 BST
Investigating - PassFort have received the following message from RDC:

We are currently investigating connection issues on our US FTP server.

Affected Component: RDC US Region - GRID Batch processing...
May 25, 12:06 BST
May 24, 2022

No incidents reported.

May 23, 2022
Issues with Forms and Communicate functionality
Resolved - This incident has been resolved.
May 23, 22:44 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 18:36 BST
Identified - We have identified the cause of the issue with Forms and Customer Requests, and a fix is being implemented.
May 23, 18:20 BST
Investigating - We are aware that some customer may be experiencing delays in the processing of Forms and Customer Requests sent through PassFort and Forms in the PassFort Portal.
May 23, 17:50 BST
May 22, 2022
PassFort Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 08:00 BST
Scheduled - This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.

During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Apr 26, 15:39 BST
Planned maintenance to Creditsafe's services - 21st May 2022
Completed - The scheduled maintenance has been completed.
May 22, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:03 BST
Scheduled - Creditsafe have given us the following message:

Dear Customer,

We’re planning to carry out maintenance work to our systems on 21st May 2022 at 22:00 BST. The work is expected to take around 3 hours and during that time our services may be unavailable or perform slowly. We apologise for any inconvenience this may cause.
May 17, 10:14 BST
May 21, 2022
May 20, 2022

No incidents reported.

May 19, 2022
Processing Delays
Resolved - This incident has been resolved.
May 19, 18:39 BST
Investigating - We are investigating an issue with our automation system which we are actively investigating.

Applications will show as “Automating” and will complete once we resolve the issue.

We will post updates as soon as we have them.
May 19, 17:22 BST
May 18, 2022
PassFort Reports Disruption
Resolved - This incident has been resolved.
May 18, 14:34 BST
Investigating - We are currently experiencing a disruption to our reporting service.

Our engineering team is working to identify the root cause and implement a solution.
May 18, 10:16 BST
May 17, 2022

No incidents reported.

May 16, 2022
Delays running PEPs/Sanctions checks
Resolved - This incident has been resolved.
May 16, 21:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 19:23 BST
Update - We've identified an issue with the ComplyAdvantage PEPs and Sanctions integration and are investigating the cause
May 16, 19:15 BST
Investigating - We are aware that some customers are experiencing significant delays in running PEPs and Sanction screenings. We are investigating the issue and will update with further information.
May 16, 18:43 BST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

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