Creditsafe | New issue regarding Connect API
Investigating - We received the following message from Creditsafe:

Dear Customer,

We are sorry to inform you that our German Company Reports are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards

The Creditsafe Team
Sep 29, 2022 - 12:48 BST
Uptime over the past 90 days. View historical uptime.
PassFort Environments Operational
90 days ago
99.98 % uptime
Today
🇪🇺 EU - identity.passfort.com Operational
90 days ago
100.0 % uptime
Today
🇦🇪 UAE - identity.uae.passfort.com Operational
90 days ago
99.96 % uptime
Today
Integration Hub Degraded Performance
90 days ago
99.96 % uptime
Today
BREX The Kompany API Operational
90 days ago
100.0 % uptime
Today
Bureau van Dijk Operational
90 days ago
100.0 % uptime
Today
Capita Identity Solutions Operational
90 days ago
100.0 % uptime
Today
Charities Commission for England & Wales Operational
90 days ago
100.0 % uptime
Today
CIFAS Operational
90 days ago
100.0 % uptime
Today
Companies House Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Creditsafe Company Data API Degraded Performance
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance API Operational
90 days ago
98.85 % uptime
Today
Dow Jones Risk & Compliance Feed Operational
90 days ago
100.0 % uptime
Today
DueDil Operational
90 days ago
100.0 % uptime
Today
Equifax Australia IDMatrix Operational
90 days ago
100.0 % uptime
Today
Equifax Canada AML Assist Operational
90 days ago
100.0 % uptime
Today
Experian Prove ID Operational
90 days ago
100.0 % uptime
Today
G2 KYC Automation Operational
90 days ago
100.0 % uptime
Today
GBG ID3Global Operational
90 days ago
100.0 % uptime
Today
GBG IDScan Operational
90 days ago
100.0 % uptime
Today
GDC Worldview Operational
90 days ago
100.0 % uptime
Today
IDVCheck Operational
90 days ago
100.0 % uptime
Today
Jumio Netverify Operational
90 days ago
100.0 % uptime
Today
LexisNexis Instant ID Operational
90 days ago
100.0 % uptime
Today
Loqate Data Cleanse Operational
90 days ago
100.0 % uptime
Today
Mastercard Match Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Refinitiv World-Check One Operational
90 days ago
100.0 % uptime
Today
RDC Operational
90 days ago
100.0 % uptime
Today
TransUnion TruValidate Operational
90 days ago
100.0 % uptime
Today
Trulioo GlobalGateway eIDV Operational
90 days ago
100.0 % uptime
Today
Trustdock Identity Verification API Operational
90 days ago
100.0 % uptime
Today
vSure Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PassFort Maintenance Oct 8, 2022 09:00-10:00 BST
This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.

During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Posted on Jul 05, 2022 - 13:26 BST
PassFort Maintenance Oct 15, 2022 09:00-10:00 BST
This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.

During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Posted on Jul 05, 2022 - 13:27 BST
System Metrics Month Week Day
API Response Time
Fetching
Error Rate
Fetching
Past Incidents
Sep 29, 2022

Unresolved incident: Creditsafe | New issue regarding Connect API.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Creditsafe | New issue regarding UK & Ireland
Resolved - We received an update regarding this issue from Creditsafe:

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using AML Check, ID Check and Bank Match. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team
Sep 27, 12:55 BST
Investigating - We have the following message from Creditsafe:

Dear Customer,

We are sorry to inform you that AML Check, ID Check and Bank Match are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.

Kind Regards

The Creditsafe Team
Sep 27, 11:31 BST
Data provider GBG ID3Global - elevated errors
Resolved - GBG has advised:

We're pleased to inform you that the service disruption has now been resolved and users should be able to access the portal and complete transactions as normal.

The issue was confirmed as intermittent connectivity issues preventing access to the portal and/or slowness/timeouts when processing transactions. The support teams have restarted unhealthy instances which resolved the issue. The Support Teams are working to identify the Root Cause to prevent further occurrence.

To the customers that have been affected by this issue, we would again like to apologise.
Sep 27, 12:37 BST
Identified - GBG has advised:

Initial investigations have determined that a degraded performance has been identified on the ADT service in ID3global.

Users may be experiencing intermittent connectivity issues preventing access to the portal and/or slowness/timeouts when processing transactions.

We’re working to restore full service.

Unfortunately we are unable to provide a fix ETA at the moment.

We will update you at 12:15 BST 27/09/2022 or as soon as the issue is resolved. Thank you for your patience whilst we restore our service back to our usual level.
Sep 27, 11:35 BST
Investigating - GBGroup has advised:

We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 11:15 BST 27/09/2022.

This incident affects: GBG ID3global (ID3global Portal, URU Portal, ID3global Service, URU Service).

https://www.gbgstatus.com/incidents/hj0thql5hy5j
Sep 27, 11:04 BST
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022
Planned maintenance to Creditsafe's services - 17th Sept 2022
Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 BST
Scheduled - We have received the below message from Creditsafe Team -

Dear Customer,

We’re planning to carry out maintenance work to our systems on 17th September 2022 at 22:00 BST. The work is expected to take around 3 hours and during that time our services may be unavailable or perform slowly. We apologise for any inconvenience this may cause.

Kind Regards
The Creditsafe Team
Sep 13, 10:21 BST
Sep 17, 2022
Sep 16, 2022
Data provider RDC (GRID) - Elevated Error Rate
Resolved - This incident has been resolved.
Sep 16, 12:05 BST
Investigating - PassFort is experiencing a higher than normal number of errors on checks instructed with the RDC (GRID) data provider. This is impacting PEP & Sanction screening checks.
Sep 15, 14:10 BST
Sep 15, 2022
Data provider RDC (GRID) - Elevated Error Rate
Resolved - This incident has been resolved.
Sep 15, 09:04 BST
Update - We are continuing to investigate this issue.
Sep 14, 19:06 BST
Investigating - PassFort is experiencing a higher than normal number of errors on checks instructed with the RDC (GRID) data provider. This is impacting PEP & Sanction screening checks.
Sep 14, 19:05 BST
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