All Systems Operational
PassFort Environments Operational
90 days ago
99.94 % uptime
Today
🇪🇺 EU - identity.passfort.com Operational
90 days ago
99.95 % uptime
Today
🇦🇪 UAE - identity.uae.passfort.com Operational
90 days ago
99.93 % uptime
Today
Integration Hub Operational
90 days ago
99.98 % uptime
Today
BREX The Kompany API Operational
90 days ago
100.0 % uptime
Today
Bureau van Dijk Operational
90 days ago
100.0 % uptime
Today
Capita Identity Solutions Operational
90 days ago
100.0 % uptime
Today
Charities Commission for England & Wales Operational
90 days ago
100.0 % uptime
Today
CIFAS Operational
90 days ago
100.0 % uptime
Today
Companies House Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Creditsafe Company Data API Operational
90 days ago
99.7 % uptime
Today
Dow Jones Risk & Compliance API Operational
90 days ago
100.0 % uptime
Today
Dow Jones Risk & Compliance Feed Operational
90 days ago
100.0 % uptime
Today
DueDil Operational
90 days ago
100.0 % uptime
Today
Equifax Australia IDMatrix Operational
90 days ago
100.0 % uptime
Today
Equifax Canada AML Assist Operational
90 days ago
100.0 % uptime
Today
Experian Prove ID Operational
90 days ago
100.0 % uptime
Today
G2 KYC Automation Operational
90 days ago
100.0 % uptime
Today
GBG ID3Global Operational
90 days ago
99.97 % uptime
Today
GBG IDScan Operational
90 days ago
100.0 % uptime
Today
GDC Worldview Operational
90 days ago
100.0 % uptime
Today
IDVCheck Operational
90 days ago
100.0 % uptime
Today
Jumio Netverify Operational
90 days ago
100.0 % uptime
Today
LexisNexis Instant ID Operational
90 days ago
100.0 % uptime
Today
Loqate Data Cleanse Operational
90 days ago
100.0 % uptime
Today
Mastercard Match Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
Refinitiv World-Check One Operational
90 days ago
100.0 % uptime
Today
RDC Operational
90 days ago
99.95 % uptime
Today
TransUnion TruValidate Operational
90 days ago
100.0 % uptime
Today
Trulioo GlobalGateway eIDV Operational
90 days ago
100.0 % uptime
Today
Trustdock Identity Verification API Operational
90 days ago
100.0 % uptime
Today
vSure Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PassFort Maintenance Dec 19, 07:00-08:00 GMT
This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.

During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Posted on Nov 26, 11:20 GMT
API Response Time
Fetching
Error Rate
Fetching
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Resolved - This incident has been resolved.
Nov 29, 09:24 GMT
Monitoring - The error rate has returned to normal, but we are still investigating the cause.
Nov 29, 08:43 GMT
Investigating - PassFort is experiencing a higher number of API errors. This is also impacting the portal.

Our engineering team is currently working to identify the root cause and implement a solution.

We will post an update in 30 minutes.
Nov 29, 08:37 GMT
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - This incident has been resolved.
Nov 25, 17:28 GMT
Investigating - PassFort is experiencing a higher number of API errors. This is also impacting the portal.

Our engineering team is currently working to identify the root cause and implement a solution.
Nov 25, 17:06 GMT
Nov 24, 2021
Resolved - This incident has been resolved.
Nov 24, 09:04 GMT
Investigating - We are currently investigating this issue.
Nov 23, 15:21 GMT
Nov 23, 2021
Resolved - This incident has been resolved.
Nov 23, 12:28 GMT
Update - Creditsafe has advised:

"Dear Customer,

We want to apologise for the technical difficulties you may have intermittently experienced today when using the Creditsafe webservice. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team"
Nov 23, 11:44 GMT
Identified - Creditsafe has advised:

"We want to apologise for the intermittent technical difficulties you may be experiencing today when using the Creditsafe webservice. Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent."
Nov 22, 16:30 GMT
Update - Creditsafe has advised:

"We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe webservice.

Our dedicated IT team [have identified the cause and] are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience,

Kind Regards
The Creditsafe Team"
Nov 22, 14:12 GMT
Investigating - Creditsafe has advised:

"We are sorry to inform you that the Creditsafe webservice is currently experiencing some intermittent technical difficulties. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.Kind Regards
The Creditsafe Team"

Affects 2 Services:
Webservices / Connect API
Webservices / Global Gateway Service and Integrated apps
Nov 22, 12:18 GMT
Nov 22, 2021
Nov 21, 2021
Completed - The scheduled maintenance has been completed.
Nov 21, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:03 GMT
Scheduled - This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.

During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Oct 29, 11:43 BST
Completed - The scheduled maintenance has been completed.
Nov 21, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Sep 13, 18:19 BST
Scheduled - Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 20th November 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Nov 19, 12:34 GMT
Nov 20, 2021
Nov 19, 2021

No incidents reported.

Nov 18, 2021
Completed - The scheduled maintenance has been completed.
Nov 18, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 09:02 GMT
Scheduled - Creditsafe - Maintenance regarding Global Gateway Service and Integrated apps

Creditsafe will be updating the SSL certificate for GGS (https://webservices.creditsafe.com).

Many customers will not notice this update, though whether you need to take action depends on the specifics of your system configuration. Creditsafe unfortunately have no way to see exactly which customers this will affect.
Nov 11, 09:48 GMT