PassFort Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

PassFort Environments Operational

90 days ago

99.94 % uptime

Today

🇪🇺 EU - identity.passfort.com Operational

90 days ago

99.95 % uptime

Today

🇦🇪 UAE - identity.uae.passfort.com Operational

90 days ago

99.93 % uptime

Today

Integration Hub Operational

90 days ago

99.98 % uptime

Today

BREX The Kompany API Operational

90 days ago

100.0 % uptime

Today

Bureau van Dijk Operational

90 days ago

100.0 % uptime

Today

Capita Identity Solutions Operational

90 days ago

100.0 % uptime

Today

Charities Commission for England & Wales Operational

90 days ago

100.0 % uptime

Today

CIFAS Operational

90 days ago

100.0 % uptime

Today

Companies House Operational

90 days ago

100.0 % uptime

Today

ComplyAdvantage Operational

90 days ago

100.0 % uptime

Today

CreditorWatch Operational

90 days ago

100.0 % uptime

Today

Creditsafe Company Data API Operational

90 days ago

99.7 % uptime

Today

Dow Jones Risk & Compliance API Operational

90 days ago

100.0 % uptime

Today

Dow Jones Risk & Compliance Feed Operational

90 days ago

100.0 % uptime

Today

DueDil Operational

90 days ago

100.0 % uptime

Today

Equifax Australia IDMatrix Operational

90 days ago

100.0 % uptime

Today

Equifax Canada AML Assist Operational

90 days ago

100.0 % uptime

Today

Experian Prove ID Operational

90 days ago

100.0 % uptime

Today

G2 KYC Automation Operational

90 days ago

100.0 % uptime

Today

GBG ID3Global Operational

90 days ago

99.97 % uptime

Today

GBG IDScan Operational

90 days ago

100.0 % uptime

Today

GDC Worldview Operational

90 days ago

100.0 % uptime

Today

IDVCheck Operational

90 days ago

100.0 % uptime

Today

Jumio Netverify Operational

90 days ago

100.0 % uptime

Today

LexisNexis Instant ID Operational

90 days ago

100.0 % uptime

Today

Loqate Data Cleanse Operational

90 days ago

100.0 % uptime

Today

Mastercard Match Operational

90 days ago

100.0 % uptime

Today

Onfido Operational

90 days ago

100.0 % uptime

Today

Refinitiv World-Check One Operational

90 days ago

100.0 % uptime

Today

RDC Operational

90 days ago

99.95 % uptime

Today

TransUnion TruValidate Operational

90 days ago

100.0 % uptime

Today

Trulioo GlobalGateway eIDV Operational

90 days ago

100.0 % uptime

Today

Trustdock Identity Verification API Operational

90 days ago

100.0 % uptime

Today

vSure Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PassFort Maintenance Dec 19, 07:00-08:00 GMT

This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.

During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Posted on Nov 26, 11:20 GMT

System Metrics Month Week Day

API Response Time

Fetching

Error Rate

Fetching

Past Incidents

Dec 2, 2021

No incidents reported today.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

Elevated API errors

Resolved - This incident has been resolved.
Nov 29, 09:24 GMT

Monitoring - The error rate has returned to normal, but we are still investigating the cause.
Nov 29, 08:43 GMT

Investigating - PassFort is experiencing a higher number of API errors. This is also impacting the portal.

Our engineering team is currently working to identify the root cause and implement a solution.

We will post an update in 30 minutes.
Nov 29, 08:37 GMT

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

Elevated API errors

Resolved - This incident has been resolved.
Nov 25, 17:28 GMT

Nov 24, 2021

Data provider RDC: high error rate

Resolved - This incident has been resolved.
Nov 24, 09:04 GMT

Investigating - We are currently investigating this issue.
Nov 23, 15:21 GMT

Nov 23, 2021

Data provider Creditsafe - Webservice Downtime

Resolved - This incident has been resolved.
Nov 23, 12:28 GMT

Update - Creditsafe has advised:

"Dear Customer,

We want to apologise for the technical difficulties you may have intermittently experienced today when using the Creditsafe webservice. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards
The Creditsafe Team"
Nov 23, 11:44 GMT

Identified - Creditsafe has advised:

"We want to apologise for the intermittent technical difficulties you may be experiencing today when using the Creditsafe webservice. Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent."
Nov 22, 16:30 GMT

Update - Creditsafe has advised:

"We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe webservice.

Our dedicated IT team [have identified the cause and] are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent.

Thank you for your patience,

Kind Regards
The Creditsafe Team"
Nov 22, 14:12 GMT

Investigating - Creditsafe has advised:

"We are sorry to inform you that the Creditsafe webservice is currently experiencing some intermittent technical difficulties. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.

We apologise sincerely for any inconvenience this has caused.Kind Regards
The Creditsafe Team"

Affects 2 Services:
Webservices / Connect API
Webservices / Global Gateway Service and Integrated apps
Nov 22, 12:18 GMT

Nov 22, 2021

Nov 21, 2021

PassFort Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 08:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:03 GMT

Scheduled - This downtime is due to scheduled maintenance on one of the 3rd party services that the PassFort platform relies on. Due to this, we are unable to provide additional information on how long the downtime will last for, but in our past experience, maintenance of this type normally results in a few minutes of downtime within the scheduled window.

During the downtime, the platform will be inaccessible and any API requests should error with a 5xx error code. These API requests will need to be retried if required.
Oct 29, 11:43 BST

Creditsafe | Upcoming maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 01:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 GMT

Update - We will be undergoing scheduled maintenance during this time.
Sep 13, 18:19 BST

Scheduled - Data Provider Scheduled Maintenance - Creditsafe

Creditsafe are planning to carry out maintenance work to their systems on Saturday 20th November 2021 at 22:00 GMT. The work is expected to take around 3 hours and during that time their services may be unavailable or perform slowly.

Any Creditsafe checks that are run during this maintenance window may error, and will need to be re-run as needed.
Nov 19, 12:34 GMT

Nov 20, 2021

Nov 19, 2021

No incidents reported.

Nov 18, 2021

Creditsafe | Upcoming Live GGS SSL Certificate Update

Completed - The scheduled maintenance has been completed.
Nov 18, 09:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 09:02 GMT

Scheduled - Creditsafe - Maintenance regarding Global Gateway Service and Integrated apps

Creditsafe will be updating the SSL certificate for GGS (https://webservices.creditsafe.com).

Many customers will not notice this update, though whether you need to take action depends on the specifics of your system configuration. Creditsafe unfortunately have no way to see exactly which customers this will affect.
Nov 11, 09:48 GMT

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