Creditsafe reselling issue

Incident Report for Passfort

Resolved

This incident has been resolved.

Posted Sep 15, 2023 - 12:04 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 15, 2023 - 11:10 BST

Identified

We’re urgently working with Creditsafe to request that they restore access to our reselling account.

Posted Sep 15, 2023 - 10:30 BST

Investigating

We are aware of the issue running checks on Creditsafe reseller's accounts. We're looking into it and will have a further update shortly.

Posted Sep 14, 2023 - 11:51 BST

This incident affected: PassFort Environments (🇪🇺 EU - identity.passfort.com).