Moodys Analytics Orbis - Monitoring integration - Degraded performance
Incident Report for Passfort


Between 10:24 and 13:34 BST, some checks using the Moody's Orbis data provider returned errors. This affected both the monitored and the non-monitored versions.


During this time period, we discovered the errors were caused by excessive load on our database. This was due to the combination of a database update running alongside a high volume of scheduled tasks and regular traffic.


We have taken steps to avoid concurrent scheduling of operations which place a heavy load on the database.

Posted Jun 17, 2024 - 13:28 BST

This incident has been resolved.
Posted May 28, 2024 - 09:17 BST
A fix has been implemented and we are monitoring the results.
Posted May 24, 2024 - 17:30 BST
We are still investigating the issue and will send a further update as soon as possible.
Posted May 24, 2024 - 13:40 BST
PassFort is experiencing request degradation and intermittent failures for the Moodys Analytics Orbis - Monitoring integration powered checks. We are currently investigating the issue
Posted May 24, 2024 - 11:06 BST
This incident affected: Integration Hub (Bureau van Dijk Orbis).