Creditsafe | New issue regarding Italia/Italy Director Search Downtime
Incident Report for PassFort
Resolved
Creditsafe have given us the following message:

Dear Customer,

We want to apologise for the technical difficulties you may have experienced today when using our Director Search Product. We’re pleased to confirm that these issues have now been resolved.

We know that our customers work under tight deadlines and interruptions like this can be disruptive.

At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption.

On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability.

Kind Regards

The Creditsafe Team
Posted Apr 11, 2022 - 10:57 BST
Investigating
Creditsafe have given us the following message:

Dear Customer,

We are sorry to inform you that we are currently experiencing some technical difficulties with our Director Search product. Our IT team are already working to resolve the issue as soon as possible.

We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent.
We apologies sincerely for any inconvenience this has caused.

Kind Regards
The Creditsafe Team
Posted Apr 11, 2022 - 09:40 BST
This incident affected: Integration Hub (Creditsafe Company Data API).